Jamie installed a replacement toilet for us. He arrived dead on time, immediately spread dustsheets on the floor and promptly set to work. He even put shoe covers on to protect our carpets. He finished the job quickly even though he had to go out to buy parts which I had failed to get when purchasing the replacement WC. He even took away the broken WC for us. The price was also reasonable. I certainly intend to use Kenna Heating and Plumbing again.